Society
Japanese Business Experts Decry Japan’s “Customer is God” Mentality
Japan's customer service is world famous, but some Japanese commentators wonder whether the country has gone too far.

Writer
Jay is a resident of Tokyo where he reports and conducts tours for Unseen Japan. His work on Japan has been cited in numerous publications, including USA Today, the Washington Post, Fortune, TIME, NPR, The Guardian, and The World. In his spare time, he loves reading Japanese novels. You can follow Jay on Bluesky.
1,116 articles · Page 136
Society
Japan's customer service is world famous, but some Japanese commentators wonder whether the country has gone too far.
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