SOCIETY
Every Employer in Japan Must Now Protect Its Workers From Customer Harassment
The new national legal requirement doesn't carry any direct fines, and customers face no potential punishment for crossing the line.
Customer Harassment
SOCIETY
SOCIETY
Osaka Expo Explains Why Security Guard Made Groveling Bow to Attendee
Why did a security guard do a deeply humiliating bow to an Osaka Expo attendee? Officials say it was because the guard…
NEWS
Japanese City Will Name-and-Shame Customers Who Abuse Workers
"Customer harassment" remains a significant problem in Japan. Kuwana City in Mie Prefecture will fight it with a new weapon: shame.
SOCIETY
To Stop Harassment, Japan’s Kumamoto City Removes First Name From Name Tags
As "customer harassment" in Japan continues to increase, more businesses and governments are looking for ways to protect their employees. Kumamoto City…
SOCIETY
Why More Japanese Service Employees Are Hiding Their Names
A rising awareness of customer harassment and stalking in Japan means more employees are hiding their identities.
NEWS
Japan Railways Says It’s Cracking Down on “Customer Harassment”
In Japan, they say "the customer is god." Lately, more customers are angry, wrathful gods - and one Japanese company says it's…